Booking policy
Bali fast boat cancellations and refunds
Refund rules are not universal in Bali. The operator, seller, route and fare class can all change the answer. Read the ticket terms before paying, not after the sea gets rough.
Typical rules
What to check before checkout
Refund windows are set by the seller and the fare, not by the route. We do not publish specific percentages because they differ between channels and change without notice — read the terms attached to your own booking.
Budget Penida operators often use stricter change windows. Cheap tickets can be annoying when plans move.
Weather cancellations are handled by the operator or booking channel. Keep every message until the refund lands.
No-shows are usually non-refundable, even when the harbor queue was the real villain.
Payment and final refund handling happen through the checkout partner or operator named on your confirmation. Pier Board is a route and booking-guide layer; the ticket issuer controls the final refund workflow.
If your sailing is cancelled for weather, ask for the operator cancellation note in writing. It makes the refund conversation much less slippery.